Last Updated: August 2026This Refund & Cancellation Policy applies to all orders placed through the Corengg.com cart and checkout system, covering both engineering software licenses (ZWCAD, ZW3D, ANSYS, AutoCAD, Siemens NX, Solid Edge, Formlabs software) and hardware (Formlabs 3D printers, HP workstations, and related accessories). Because software and hardware carry very different return characteristics, the policy below is split by product type. Please read the section relevant to your order before purchase.
1. Order Cancellation — Before Dispatch/Activation
- Orders may be cancelled free of charge if cancellation is requested before the hardware has been dispatched, or before a software license key has been generated/activated by the OEM.
- To cancel, contact us immediately at info@corengg.com or WhatsApp +91 80560 12395 quoting your order/quotation number.
- Once a hardware order is dispatched, or a software license key is generated, the order moves into the respective policy below and free cancellation is no longer available.
2. Software Licenses Largely Non-Refundable
In line with standard software industry practice and the licensing terms of our OEM partners (ZWSOFT, ANSYS, Autodesk, Siemens, Formlabs), software licenses are non-refundable and non-cancellable once the license key/activation code has been generated and shared with the customer, since the key/serial cannot be “returned” or resold once issued.
- If payment has been made but the license key has not yet been generated or delivered, a full refund can be requested within 7 days of payment.
- If a license key is found to be defective, duplicate, or fails to activate due to an error on our end or the OEM’s end, we will work with the OEM to issue a replacement key at no additional cost. If a working replacement cannot be provided within a reasonable time, a refund will be considered.
- Subscription-based/annual licenses that have been activated are governed by the OEM’s own subscription and renewal cancellation terms; Corengg will assist in coordinating such requests with the OEM but cannot unilaterally override OEM licensing terms.
- Change of mind, incorrect product selection by the customer, or discovery of a cheaper alternative after purchase does not qualify for a refund once the license is activated.
3. Hardware Products Conditional Returns
- Damaged or defective on arrival: If a hardware product arrives damaged or with a manufacturing defect, please report it with photos/video within 48 hours of delivery to info@corengg.com. We will arrange inspection, repair, replacement, or refund as per the manufacturer’s (Formlabs/HP) warranty terms.
- Wrong item shipped: If you receive a product different from what was ordered/confirmed in your invoice, we will arrange for free pickup and dispatch of the correct item, or a full refund if the correct item cannot be supplied.
- Change of mind: Hardware returns for reasons other than damage/defect/wrong item are evaluated case-by-case and, if accepted, may be subject to a restocking fee, and are only possible for unopened, unused, original-packaging items, since most 3D printers and workstations are configured/imported against a specific order.
- Consumables and accessories (resin, build platforms, print packs, cartridges) that have been opened or whose seal is broken are not eligible for return, for hygiene/quality-control reasons, unless found defective.
- Custom/configured orders (e.g., specific HP workstation configurations built to order) may be non-cancellable once the OEM’s build process has started; this will be communicated at the time of quotation.
4. Refund Process & Timelines
| Step |
Typical Timeline |
| Refund request acknowledged |
Within 2 business days of request |
| Inspection/verification (for hardware defect/damage claims) |
3–7 business days |
| Refund approval decision communicated |
Within 7 business days of verification |
| Refund credited to original payment method |
7–14 business days after approval |
Refunds are issued to the original mode of payment (bank transfer, card, UPI) used at checkout. Any payment gateway or bank processing fees already incurred and non-recoverable by us may be deducted from the refunded amount, where applicable.
5. Non-Refundable Items — Summary
- Activated/delivered software license keys and serial numbers.
- Opened consumables (resin, print packs, cartridges) unless defective.
- Custom-configured hardware once the build/order has been placed with the OEM.
- Installation, training, or on-site service charges once the service has been delivered.
- Shipping and logistics charges already paid to third-party couriers, except in cases of our error (wrong/defective item).
6. GST & Invoicing on Refunds
Where a refund is approved after a GST invoice has already been raised, we will issue a credit note in accordance with applicable GST regulations, and the refund amount will reflect any adjustment required under Indian tax law.
7. How to Request a Refund or Cancellation
Please write to us with your order/quotation number, date of purchase, product name, and reason for the request:
8. Changes to This Policy
We may revise this Refund & Cancellation Policy periodically to reflect changes in OEM terms, payment gateway requirements, or applicable law. The “Last Updated” date at the top reflects the most recent version. This policy should be read together with our
Terms of Use and
Privacy Policy.
